Refund and Return Policy

Returns

• Due to the nature of tobacco products, opened, smoked, cut, damaged, or partially used cigars cannot be returned.
• Unopened products may be considered for return only if approved by Cigar Valet Florida.

Reporting an Issue

• Customers must report incorrect, missing, or visibly damaged items promptly after delivery.
• Customers should provide photographs when reporting damaged or incorrect products.

Resolution

• Refunds, replacements, or account credits will be reviewed individually.
• Refunds are issued to the original form of payment when approved.

Delivery Charges and Cancellations

• Delivery charges may be nonrefundable after a delivery has been completed or dispatched.
• Orders canceled after preparation or dispatch may be subject to a cancellation or delivery charge.

Your Legal Rights

This policy does not limit any rights required by applicable law.